Fake messages
Fraudsters or scammers sometimes pretend that they work for the SVB. They send you a fake email or SMS, or a fake message through WhatsApp or other social media, or they telephone you and say they are from the SVB. This is called ‘phishing’, and is an attempt to get your login codes or other personal details. They also distribute videos containing fake news on the internet. These videos have not been made by the SVB and contain incorrect information.
Things the SVB will never ask you to do
We will never ask you in an email, SMS or a message through social media to log in or make a payment.
When will we call you or send you a message?
We are constantly trying to improve our client services. To do this, we work together with 4 different research agencies. They might send you an email, SMS, WhatsApp message or letter in connection with a survey, or they could call you by telephone.
We may also send you an SMS after you have spoken to 1 of our staff on the telephone.
We work with 4 independent research agencies. They find out for us what you think of our services. They will ask you in advance whether you would like to take part in a client survey. This could be by letter, telephone, SMS, WhatsApp message or email. You can choose whether or not to take part. If you decide to take part, your personal details will be handled securely.
Sometimes, you will receive an SMS containing a link to a questionnaire after you have spoken to 1 of our staff on the telephone. You will be asked to give your opinion of the telephone call.
What to do if you receive a suspicious message or telephone call
If you receive a telephone call or message from us and you do not trust the situation, please contact us as soon as possible.
Please forward the email to valse-email@svb.nl. We will check whether it is a ‘phishing’ email.
Take a screenshot or photo of the SMS or WhatsApp message, paste it into a new email and send it to valse-email@svb.nl. Please remember to send us the telephone number it came from, too.
Call us afterwards to check whether it really was us you just spoke to, or send a description of the telephone call and the number it came from to valse-email@svb.nl.
If you have seen a video or message on the internet about Dutch AOW old-age pension or child benefit
If you have seen a video or message on the internet about AOW pension or child benefit, the information may be incorrect. For the correct information, go to our website.