Upload documents

You can upload  documents in My SVB. This is an easy way to send a life certificate or any other document you want to send us. Read how to upload documents in 4 steps.

Step 1. Check your documents

Check whether you can upload the documents. You can upload documents if:

  • they are in JPG, JPEG or PDF format
  • you upload a maximum of 20 documents at a time. If you have more than 20 documents, repeat this process for the remaining documents
  • the documents together do not exceed 8MB. If the documents exceed 8MB, upload the remaining documents separately

If your documents are not suitable for submitting them online, you should send them to us by post. 

Some types of documents must always be sent by post. This is the case, for example, if we need original documents. 

The following original documents must always be sent by post:  

  • a birth certificate from a country other than the Netherlands 
  • life certificates with an embossed stamp  
  • if we specifically ask you to send the original document 

You should send your documents to our general postal address: 

Sociale Verzekeringsbank 
Postbus 18002 
3501 CA Utrecht 
The Netherlands 

Step 2. Log in to My SVB

You can log in with your DigiD or with another valid EU Login . 

If you do not have a DigiD, or you need help with logging in, read our explanation of how to log in.

Step 3. Uploading your documents

In the menu under ‘Self-service’, click on ‘Upload documents’ and: 

  • First select a scheme 
  • Click on ‘Select file’ 
  • Find your document and click on ‘Add’ 
  • After you have added all your documents, click on ‘Continue’
  • If the overview is correct, click on ‘Send’ 

If you need a more detailed explanation of how to upload documents, go to Steffie.nl. This website gives a step-by-step explanation of a variety of topics.

Step 4. Confirmation of receipt

After you have uploaded your documents, a confirmation of receipt will pop up on your screen. If you want proof that you uploaded the documents, click on ‘Print’ or ‘Save as PDF’. The confirmation will also show the date and time the documents were uploaded. 

If you want to leave My SVB, remember to log out.