Complaints
Our aim is always to help you as best we can. If you are not satisfied with our service, or if you feel you have not been treated politely, please get in touch with our V&O department. We will try to deal with your complaint as quickly as possible.
If you feel your complaint has not been solved
If you are not satisfied with the way we have dealt with your complaint, or if we took longer than 6 weeks to do so, you can submit a complaint about us to the National Ombudsman at the following address:
De Nationale ombudsman
Postbus 93122
2509 AC Den Haag, The Netherlands
Telephone: +31 70 356 3563
If you disagree with a decision
If you do not agree with our decision, you can send us a request for review.